You want to check before there’s a problem
We’ll audit your website, tell you what needs fixing and help you fix it, before a complaint or letter ever shows up.
How well do you know your website?
We audit websites for accessibility and privacy compliance issues, then help you fix them.
What your website might be doing without you knowing
You know what your website looks like and what it says. But do you know where your visitors’ information goes once they land on it? Or whether someone using a screen reader can get past your homepage?
Most businesses don’t, until a complaint or demand letter tells them. We test your website, explain what we find in plain language and help your team fix it, so you find out first.
Accessibility lawsuits and privacy laws are growing fast
Every figure links to its source.
- 3,948
- Website accessibility lawsuits filed in 2025 EcomBack, 2025
- 24.9%
- Of sued websites were already using an accessibility widget EcomBack, 2025
- 95.9%
- Of the top one million homepages had detectable accessibility failures WebAIM Million, 2026
- 19
- US states have passed comprehensive privacy laws IAPP, updated 2026
Website compliance help, wherever you’re starting from
You’ve already received a complaint or demand letter
We’ll move quickly to assess the technical issues, make the fixes and document the work, while your attorney handles the legal side.
Who we are
You don’t need to know the compliance rules. That’s our job.
Digital Compliance Advisory is the compliance team at Creative Web Services. We test your website, explain what we find in plain language and help your team fix it. If you already have an audit report, complaint or demand letter, we’ll assess the technical issues it raises and work with your web team and your attorney.
Request an auditKnow where you stand
Clear findings and a plan that shows what to fix first.
Get the fixes done
Clear instructions for your developers, or our team makes the agreed changes.
Have a record of the work
Documentation of what we reviewed, what we changed and what retesting showed.
What our website compliance audit covers
Your website is made up of pages, forms, tracking tools and third-party services. We check how they all work together, so nothing gets missed.
Privacy and data protection
We find out what your website collects, where that information goes and whether your consent settings work. Then we help you close the gaps.
Standards and regulations
- CCPA and CPRA
- US state privacy laws
- GDPR
ADA and digital accessibility
We find the barriers that make your website hard for people with disabilities to use, using both manual and automated testing, and show you how to fix them.
Standards and regulations
- WCAG 2.2 Level AA
- ADA Titles II and III
- Section 508
HIPAA and regulated data
We check how your website handles health information across forms, portals, analytics and third-party tools, and help you keep sensitive data where it belongs.
Standards and guidance
- 45 CFR Parts 160 and 164
- HHS OCR guidance on online tracking technologies
Marketing, commerce and AI
We review how your website handles marketing, purchases, subscriptions and AI features, and help you fix gaps in consent, disclosures and setup.
Standards and regulations
- TCPA and CAN-SPAM
- FTC Act Section 5
- EU AI Act
Demand letters
Received an ADA or privacy demand letter? Here’s how we help.
A demand letter comes with a deadline and a lot of stress. Tell us what you received and when it’s due, and we’ll quickly confirm whether we can help and what the work involves.
Tell us about your deadlineWhat we do
- Review the technical claims in the letter against your website
- Test the pages, forms and tools the letter mentions, along with related areas
- Make the fixes, or guide your developers through them
- Retest and document everything, so your attorney has a clear technical record
What we don’t do
We’re not a law firm. We don’t give legal advice, represent you, negotiate for you or guarantee any legal outcome. We handle the technical side and work alongside your attorney.
How our compliance audit works, step by step
We start with your website, your concerns and any findings you already have. Then we test the agreed areas, explain what needs attention and help you get it fixed.
Request an audit-
Audit
We review key pages, forms, user journeys, tracking tools and supporting information.
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Prioritize
We explain what we found and what to fix first, based on user impact and effort.
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Fix
Your developers get clear instructions, or our team makes the agreed changes.
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Retest
We check the fixes and note what’s resolved, what’s still open and any testing limits.
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Document
You get one clear record of the findings, fixes and retest results.
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Monitor
For ongoing clients, we keep checking as your website changes.
Why our accessibility and privacy audits are easy to act on
We test how your website behaves
We move through your website like a visitor would. We fill out the forms, decline the cookies and watch what happens. Every finding is backed by documented evidence and comes with a clear next step.
We tell you what to do next
You won’t get a long list of errors and nothing else. We explain each issue, put the work in order and give your team instructions they can act on right away.
We keep up as your website changes
New pages, plugins and tracking tools can create new problems. Ongoing reviews catch them early and keep your documentation current.
The accessibility and privacy problems we find most often
Most of these go unnoticed until someone points them out.
1. Your cookie banner may not be doing its job
- What we see
- Websites with a cookie banner that’s never been tested.
- Why it matters
- If tracking tools still load after someone clicks “reject,” the banner says one thing and the website does another.
- The cost of waiting
- That gap is now the basis of privacy claims, and anyone can test for it, including a plaintiff’s firm.
Accessibility 2. An accessibility widget isn’t a fix
- What we see
- Well-designed websites with low-contrast text, unlabeled links and menus that don’t work with a keyboard.
- Why it matters
- These barriers keep people with disabilities from using your website, and a widget on top doesn’t remove them.
- The cost of waiting
- Thousands of accessibility lawsuits are filed every year, and about a quarter of the sites involved already had a widget. EcomBack, 2025 Annual Report
Data sharing 3. Your forms may be sharing more than you know
- What we see
- Forms, videos, chat tools and tag managers sending visitor details to outside services, and nobody on the team knows exactly where.
- Why it matters
- For healthcare and other organizations that handle sensitive information, that’s a compliance issue as much as a marketing one.
- The cost of waiting
- If you find out from a demand letter, you’re fixing things on someone else’s deadline.
Request an audit
General information, not legal advice. Details vary by website, and results are not guaranteed.
Website compliance questions we’re asked most
What do you check?
Key pages, forms, user journeys, tracking tools and supporting information like privacy disclosures. We agree on the exact scope with you before we start.
We already have an accessibility widget. Is that enough?
Usually not. A widget sits on top of your website and doesn’t fix the barriers underneath. About a quarter of the websites sued in 2025 already had one.
Can you audit a website before it launches?
Yes. It’s the easiest time to catch and fix issues.
What do you need from us?
Your website address, your main concerns and any reports you already have. Depending on the scope, we may need access to a staging site or certain tools.
Do you replace our web agency?
No. We give your developers clear instructions or make the agreed changes ourselves, working alongside whoever manages your website.
Is this only for healthcare organizations?
No. Any business with a website can work with us. We also cover the extra requirements healthcare organizations have around health information.
Can you help if we received an audit, complaint or demand letter?
Yes. We assess the technical issues it raises, help fix them, retest and document the work. Let us know about any deadline so we can confirm our availability.
Does contacting you make you our lawyers?
No. We provide technical assessment and remediation. We don’t provide legal advice or representation, and contacting us doesn’t create an attorney-client relationship.
Tell us what’s going on with your website
Not sure if your website has a compliance problem? Already have a report or a letter? Share a few details, and we’ll help you figure out the next step.
If there’s a deadline, include it in your message. Please don’t send confidential information or documents through this form.
Businesses usually contact us when:
- They want to know whether their website has issues
- An audit, complaint or demand letter has arrived
- They’re launching or redesigning a website
- Their website handles sensitive information
- A client or partner has asked for documentation
